Refund and Returns Policy

Last updated: January 18, 2025

At Ross Kingdom LTD (“Company”, “We”, “Us”, or “Our”), customer satisfaction is our top priority. This Refunds and Returns Policy
outlines the terms under which refunds, returns, or exchanges are processed for all products and services, including physical, digital,
and subscription-based offerings.

By purchasing or using Our products or services, You (“Customer”, “You”, or “Your”) agree to the terms of this Refunds and Returns Policy.

Scope of Policy

This policy applies to all purchases made directly through Ross Kingdom LTD, including:

  • Physical products (e.g., hardware or merchandise).
  • Digital products (e.g., software downloads, SaaS subscriptions).
  • Services (e.g., AI solutions, cybersecurity services, or consultations).

Eligibility for Refunds

Physical Products

Refunds for physical products are available under the following conditions:

  • The item is returned in its original condition, unused, and with all original packaging, accessories, and documentation.
  • A refund request is submitted within 14 days of the delivery date.
  • The item was not marked as a “final sale” or “non-refundable” at the time of purchase.

The Company reserves the right to deny a refund if the product shows signs of damage, use, or tampering.

Digital Products and Services

Refunds for digital products, subscriptions, or services are evaluated on a case-by-case basis. Eligibility may include:

  • Technical issues preventing access or functionality of the product or service that cannot be resolved within a reasonable time.
  • Subscription cancellations made within the trial period (if applicable).
  • Services not delivered as described or agreed upon in a formal agreement.

Digital products that are downloaded or activated are generally non-refundable unless required by applicable laws.

Process for Returns and Refunds

How to Request a Refund

To request a refund, You must contact Us at:

Your request must include the following information:

  • Proof of purchase (e.g., order confirmation or receipt).
  • Reason for the refund or return request.
  • For defective items, a description of the defect, and if possible, photographic or video evidence.

Return Shipping

For physical products, You are responsible for return shipping costs unless the return is due to a defect or an error on Our part
(e.g., incorrect item shipped). It is recommended to use a tracked shipping method to ensure the safe return of the product.

Processing Time

Refunds are processed within 7-14 business days after receiving the returned item or after verifying Your refund request for
digital products or services. Refunds will be issued to the original payment method used for the purchase.

Exchanges

Exchanges are allowed for physical products in the following circumstances:

  • The product is defective or damaged upon arrival.
  • An incorrect item was delivered.

Exchange requests must be submitted within 14 days of delivery. Availability of replacement items may vary.

Non-Refundable Items

The following items and services are not eligible for refunds or returns:

  • Custom or personalized products.
  • Perishable goods or items marked as “final sale.”
  • Digital products once downloaded or accessed, except in cases of technical defects.
  • Services already rendered or partially completed.

Subscriptions and Cancellations

For subscription-based services (e.g., SaaS or ongoing cybersecurity services):

  • You may cancel Your subscription at any time through Your Account settings or by contacting Us directly.
  • Cancellations made before the next billing cycle will not incur additional charges. However, refunds will not be provided for partial periods already billed.
  • Trials, if offered, must be canceled before the trial period ends to avoid charges.

Legal Rights

This Refunds and Returns Policy does not limit any legal rights You may have under applicable consumer protection laws,
including but not limited to the Israeli Consumer Protection Law or the laws of other applicable jurisdictions.

Changes to This Policy

We may update this Refunds and Returns Policy from time to time. Changes will be posted on this page with an updated
“Last updated” date. Your continued use of the Service after changes are made constitutes acceptance of the revised policy.

Contact Us

If You have questions or concerns about this Refunds and Returns Policy, please contact Us: